Account support
Use the support or feedback option inside the CareerNavIQ application when you can sign in. Include the page you were using and what happened.
Before reporting a technical issue
Refresh the page, confirm that you are using the current CareerNavIQ domain, and try the same action once more. Avoid sending passwords, full payment information, government identification numbers, or other highly sensitive information in a support message.
- Describe the action you attempted
- Include the page or feature name
- Share the exact error message when available
- Explain whether the issue happens repeatedly
- Remove confidential employer or candidate information from screenshots
Response expectations during early access
CareerNavIQ does not currently promise continuous or immediate support. Messages are reviewed as capacity permits, with priority generally given to account-access problems, security concerns, and issues that prevent core workflows from functioning.
Security concerns
Do not publicly post details that could help someone misuse an account or system. Report suspected unauthorized access through the available private support channel and change affected credentials immediately.